Putting Jordan Front and Centre in the Minds of High-value Travel Consumers and Travel Trade Partners

Jordan Tourism Board

Destination: Jordan
Engagement: 2018


Facing a substantial decline in inbound visitation due to geo-political events beyond its borders, Jordan’s national tourism development and marketing organization engaged Twenty31 to fully revamp their overall global marketing strategy, develop a market prioritization model, identify high-potential experiential traveller segments and create go-to-market strategies for a series of niche experiences.

Extensive analysis


Via a three-phase process including primary and secondary research, airline capacity assessment and competitive analysis, we analyzed the Jordan Tourism Board’s business operations, budgeting, destination development, product development, marketing practices, and outreach to current and prospective tour operators. We then developed an innovative marketing strategy and business plan including three-year targets and investment identification.

Streamlining operations


Following Jordan’s implementation of the three-year strategy, we developed a Christian faith tourism strategy, a roadmap for engaging international market-based representatives, and advised on the new Jordan tourism brand.

Jordan’s updated brand and marketing strategy based on Twenty31’s recommendations have led to a more strategic focus and engagement with tour operators and in-bound destination management companies and shifted the destination to more sustainable economic growth via higher-value tourism.